Email Templates

Key: staff_payment_received

Sent to staff and admins when customer makes a payment

Subject: Payment received: {{order_number}}

Key: staff_roster_submitted

Sent to staff and admins when customer submits roster

Subject: Roster submitted: {{order_number}}

Key: admin_proof_changes_requested

Sent to admins when customer requests proof changes

Subject: Changes requested: {{order_number}}

Key: admin_proof_approved

Sent to admins when customer approves a proof

Subject: Proof approved: {{order_number}}

Key: designer_proof_changes_requested

Sent to designer when customer requests proof changes

Subject: Changes requested: {{order_number}}

Key: designer_proof_approved

Sent to designer when customer approves a proof

Subject: Proof approved: {{order_number}}

Key: staff_vendor_requested_changes

Sent to staff when vendor requests changes

Subject: Vendor requested changes: {{order_number}}

Key: customer_shipped

Sent when order is marked as shipped

Subject: Your order has shipped: {{order_number}}

Key: customer_completed

Sent when order is marked as completed/delivered

Subject: Your order is complete: {{order_number}}

Key: customer_proof_ready

Sent when a new proof is uploaded and ready for customer review

Subject: Your proof is ready: {{order_number}}

Key: customer_payment_due

Sent when payment is due

Subject: Payment required: {{order_number}}

Key: customer_address_confirm_needed

Sent when shipping address confirmation is needed

Subject: Please confirm shipping address: {{order_number}}

Key: customer_roster_needed

Sent when roster is required

Subject: Roster needed for {{order_number}}

Key: customer_action_required

General action required notification

Subject: Action Required: {{order_number}}

Key: vendor_new_po

Sent when a vendor is assigned a new production order

Subject: New Production Order: {{orderNumber}}

Key: order_shipped_customer

Sent when order is marked as shipped

Subject: Your order has shipped: {{orderNumber}}

Key: proof_ready_customer

Sent when a new proof is uploaded and ready for customer review

Subject: Your proof is ready: {{orderNumber}}

Key: order_needs_action_customer

Sent when customer needs to take action on an order (approve proof, submit roster, confirm address)

Subject: Action Required: {{orderNumber}}